Dragoman is a trading name for Dragoman Overland Overseas Travel Ltd, a company registered in England with limited liability. Registered office: Camp Green, Debenham, Suffolk, IP14 6LA. UK Reg. Number: 2732524. Dragoman Overseas Travel Ltd. is a UK based company and all contracts are subject to English law.
BOOKING FORM & CONDITIONS
When you book you will be agreeing and bound to the Dragoman Booking Conditions. Although you may not enjoy reading the small print, it does contain a lot of important information – thanks for taking the time to read them through. These can be found during the online booking process or if you prefer paper, you will find them from the links below.
Booking Direct with Dragoman in the UK (from UK or from Overseas)
Travel Agent Bookings
To all travel agents & clients booking through travel agents: Please select the correct booking conditions depending on who you book through. Please select Dragoman Global Booking Conditions & Trip Suitability for ALL bookings unless you book through STA Travel. You will find their versions of the booking conditions below)
BOOKING YOUR TRIP
To secure your booking we require a non-refundable deposit of 10% of the tour price or £200 whichever is greater at the time of booking. For trips that visit Machu Picchu, that include a "W" Walk or include gorilla tracking, the deposit is a minimum of £400 (for trips to Machu Picchu or W Walk) / £650 (gorilla tracking) or 10% of the tour price, (whichever is greater) and is non-refundable. The balance is due no later than 56 days before you travel. Where travel is within 56 days of booking full payment is required.
In addition to the trip price on our Overlanding trips you will also be required to pay a kitty as specified for the trip you are taking.
Booking Conditions & Jurisdiction
If you book a Dragoman Trip, you must agree that English Law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between yourself and Dragoman Overseas Travel Ltd. This is the case even if the booking conditions of a specific agent says otherwise. Please do NOT book a trip if you cannot accept this.
Booking A Trip & Your Health
All bookings are subject to our full booking conditions.
In booking a trip you do need to be healthy enough to participate in the trips. Although we do not have age limits (except you must be 18 or over – apart from family trips), you do have to be able to physically and mentally cope with the lifestyle of an overland trip.
When you read the booking conditions, be especially aware of your responsibilities for your own health and suitability to this kind of travel. Just so we are very clear, we would like you to also read the Trip Suitability section below.
Adventure Itineraries & Risk
Dragoman is an overland operator & we run unpredictable overland adventure journeys. These are off the beaten track trips often in areas without western infrastructure. As many of the areas do not adhere to western safety standards & may have political or economic instability, there will be higher risk & un-predictability associated with Dragoman’s form of travel, than you would find in your usual life or other forms of travel. This is the nature of grass-roots overland travel. Please do NOT book a trip if you cannot accept this.
Overland Lifestyle & Flexible Itineraries
Dragoman trips can be quite demanding & you must be prepared to participate. This may involve demanding physical activities, such as lifting, pushing vehicles, digging, collecting wood, etc. The more you put in the more you will get out. We will often camp & when wild camping we rely entirely on our own provisions. You are expected to put your own tents up & to participate in all forms of camp life including cooking for the group on a rotation basis. The hotels, hostels & homestays we use can vary greatly in standards as we try to use locally run accommodation where possible & often western style hotels are unsuited to overland travel or are unavailable or unaffordable in many of the areas we visit. Please do NOT book a trip if you cannot accept this.
Every overland journey WILL be different & although we intend to follow routes that we publicise, we will often change itineraries. That is the nature of real travel, the ups & downs, the joys & the frustrations; itineraries are an intention only & will change depending on circumstances. Vehicles can develop mechanical issues and we may have to change to use other forms of transport, such as buses, trains, etc. Mechanical issues, unexpected border closures, roads get blocked, adverse weather and others can all affect the running of a trip. Equally, a local wedding, a festival or maybe just pure hospitality will mean we spend a night unplanned. Please do NOT book a trip if you cannot accept this.
Your Health & Suitability
You need to be in good physical health in order to participate fully in our trips. When selecting your trip please make sure that you have read through the itinerary carefully and assessed your ability to cope with our style of travel. It is your responsibility to ensure that you will be suitable. To help you assess if the trip is suitable please refer to the physical ratings. The rating for each trip are a good indication of how challenging they are and in some cases you should be prepared for long driving days and limited facilities. We are always happy to give additional advice if you have any concerns. Please note, that if, in the opinion of our leader, you are unable to complete the itinerary without undue risk to yourself and/ or the rest of the group, Dragoman reserves the right to exclude you from all or part of the trip without a refund.
You should consult your doctor for up-to-date medical travel information prior to travel, particularly if you have a pre-existing medical condition. We also advise you to declare any pre-existing medical condition to your travel insurer on purchase.
You will be obliged to disclose any medical condition or medication that you are taking to your tour leader at the start of your trip for health and safety purposes. If at the time of booking you have any concern at all about a medical condition that may prevent you from participating fully in the trip, please let your travel agent or Dragoman know as soon as possible. If upon disclosure, our operations team is of the opinion that the trip is not suitable for you, then we reserve the right to cancel your booking or alternatively to limit your participation in certain activities.
If you are travelling to any areas of Altitude with Dragoman (The Andes, Himalayas, Tibet, Kyrgyzstan and Western China), you must think carefully about how fit you are and will altitude be an issue. Some pre-existing medical conditions are known to severely worsen at high altitude and be difficult to adequately treat on the ground, leading to more serious consequences. It is imperative that you discuss your pre-existing medical condition/s with your doctor. We understand certain medications are reported to aid acclimatising to high altitude; please discuss these options with your doctor. For trips that travel to areas of high altitude, the tour leader will issue you with a self assessment altitude questionnaire which allows you to monitor how you are coping with the altitude and informs you of danger signals so that you can reports these as soon as possible, either to the tour leader or a medical professional.
Health & Vaccinations
Recommended vaccinations and other health protection can be found in trip notes on our website, with Dragoman customers entitled to 10% off vaccinations at Nomad clinics.
Passport & Visas
It is your own responsibility to ensure that are in possession of a full passport with at least 6 months validity from date of your return. You will also need to make sure that you have sufficient blank pages for any visa stamps. For more details see our trip notes and website.
Foreign Office Travel Advice
The Foreign & Commonwealth Office (FCO) (http://www.fco.gov.uk/travel) provides destinational travel advice for UK nationals. Dragoman monitors the advice from the FCO and any decisions taken regarding a trips safety and security will use the vast experience of the company’s 31 years of operating as well as the FCO advice.
We strongly recommend that you read the information about the country you are planning to visit – each country has a summary and general information as well as advice on safety & security, local laws & customs, entry requirements and health.
If you are not a UK national please make sure you have checked your own country’s travel advice for your destination/s:
The US Department of State: http://travel.state.gov
Canadian Foreign Affairs: http://www.voyage.gc.ca
Australian Government Travel Advice: http://www.smartraveller.gov.au
NZ Government Travel Advice: http://www.safetravel.govt.nz
You will have seen from the preceding section that overland travel is not suited to everyone. It is a type of travel for those who want to participate, don’t mind discomfort or uncertainty, are happy with a flexible itinerary, enjoy camping and thrive on the thrills of travel.
Your clothes and equipment should be appropriate for the conditions you’ll be travelling in, which will vary depending on which part of the world you're heading to, and when. Dragoman will provide all camping equipment though you’ll need to bring your own sleeping bags and ground mats (except on our overland trips in Southern & Eastern Africa between Gondar and Cape Town, which have ground mats already provided). Think about the climate and altitude of the areas you'll be travelling to, there's nothing worse than being cold at night so it's worth investing in a decent sleeping bag if it's likely to get cold. And remember even when it's warm during the day, it can often get cold at night, particularly in desert regions.
We’ve been working with Nomad Travel in the UK for years, and Dragoman customers are entitled 20% off kit and equipment purchased at Nomad online or instore as well as 10% off all Nomad vaccinations at any Nomad Travel Clinic.
Nomad’s website includes their comprehensive overland kit (as well as comprehensive, up to date vaccinations and health information) but here’s what we recommend as a guide:
- Sleeping bag - Check the expected climate en route. Nights in desert and mountain regions can be very cold in winter months
- Mattress or compressed foam
- A day pack is useful for short hikes in the countryside, wandering around cities, etc and also for keeping inside the vehicle for items used during the day
- 2 sets of comfortable travelling clothes (light, easily washable cotton clothes are best)
- 1 set of casual but smart clothes for evenings out. Women should bring a skirt that covers their knees and a scarf for visiting places of worship
- 2 pairs of shorts
- Sun hat or warm hat if trekking
- 1 pair of sunglasses
- Warm sweater/fleeces
- 1 waterproof jacket with hood
- 1 pair of comfortable walking shoes/boots (or ankle height canvas jungle boots)
- 1 pair of sandals or flip-flops
- Underwear and socks (thermals are also a good idea if you are travelling to altitude or to the desert as it can get very cold at night)
- 2 small towels
- Washing kit, including a small mirror
- Clothes washing detergent, small scrubbing brush & washing line (just a length of cord)
- Head torch/flashlight with spare batteries & bulbs (only the 3 standard sizes of round 1.5v batteries are widely available en route)
- Passport photos (average of 2 per country for which visas will be applied for en route)
- Good water bottle at least 1 litre
- A pouch or money belt worn inside your clothing, or unobtrusive pocket sewn into the inside of a pair of loose fitting trousers, is a must.
- Alarm clock
- Pocket calculator (useful when exchanging money)
- Writing materials & notebook/diary
- Multi purpose knife
- Cotton sheet sleeping bag (or sheet folded and sewn up on 2 sides). It will help keep your sleeping bag clean, and can be used on its own on warm nights.
- Mosquito net - The tents supplied by us have mosquito netting and you will only need a net if you think you will sleep out under the stars a lot of the time.
- "Wet Ones" (moistened tissues) and hand gel
- Toilet paper – this can be purchased almost everywhere en-route but one roll is worth packing
- Assorted sized plastic bags - protects clothing and equipment from dust and damp