A Guaranteed Trip means exactly what you’d expect - your trip is guaranteed to run! The great news is that we are guaranteeing more of our departures every day, and on an ever-increasing number of our most popular trips.
If you book a trip listed as a Guaranteed Departure, it will run unless we are forced to cancel it for reasons outside our control (including force majeure). Look out for thesymbol against departures that are Guaranteed, such as the examples below:
If you are booked on a trip that needs to be cancelled for any reason, our reservations team will get in touch with you and try to find an alternative date/trip that suits you.
We try to run trips with full trucks, as this helps us be kind to the environment and is better for operational reasons. We won't generally run trips with less than 5 people booked on. Once we have reached this number we would generally guarantee the trip, so that you can be certain that it will run.
We will never usually cancel a trip due to low numbers within 60 days of departure.