As the Pandemic gathered pace, Dragoman entered a phase of hibernation: our white and orange trucks were all safely parked up, our crew and clients brought back from destinations around the world, and a skeleton team set up to work remotely. This hibernation was a prudent way of getting through the crisis.
Thankfully, we came into it in a strong financial position and we have been lucky that many of our fantastic clients have been happy to transfer onto future departures, making it possible to begin planning our re-emergence.
We are confident that “Where there’s a wheel, there’s a way!” At Dragoman, we’ve been pioneering overland travel for nearly 40 years. We have a long history and an excellent reputation, both of which we aim to maintain. As we emerge from this crisis, our philosophy of travel will be more important than ever: to get off the beaten trail, to support local communities which rely on tourism for their economies, and to foster and deepen connections, both between our passengers and with those people we meet on the road.
We are now offering more flexible booking conditions for trips in 2021 and beyond. Find out more here.
Transferring to Future Departures and Making New Bookings
We are contacting all those who are booked onto trips where balances are due soon to talk through all the options. Circumstances are constantly changing and so we are doing this on an individual trip basis.
As you can imagine, this is keeping a small team extremely busy, and so your patience is very much appreciated. However, if you do need to contact us, please do so by emailing us on email@example.com
We have reviewed all our health and safety procedures to ensure that we are able to operate as safely as possible. We will ensure that we follow all the guidance to enable us to minimise the risk. We are adopting a new Code of Conduct in order to travel safely, and can point you towards travel insurance that covers not just medical and repatriation, but also trip cancellation and curtailment cover.
Like virtually all other operators who get through this crisis, we have to become a smaller organisation to begin with. We are deeply saddened to have lost some of our valuable colleagues, both at our HQ and on the road. This is an immensely hard situation, because at Dragoman, our team are not just staff or crew. We are great friends, and part of a true Dragoman family. We hope, however, that this is not a permanent parting of the ways, and that as soon as we are able to, we will be back up to full strength again.
It has also meant that, for the time being, we have had to temporarily close our sales base in Australia. For the next six to twelve months, our UK HQ will service Australia, New Zealand, as well as Europe and North America. So wherever you are in the world, you will be able to contact us at:
Take care, and let’s look forward to getting those wheels rolling again in the future.
All the best,
Charlie Hopkinson and George Durie