We have cast-iron financial protection through ABTOT and the strength of our trade organisations ABTA and AITO behind us and we have adapted our booking terms to be as flexible as possible.
New Covid-19 and Pandemic Insurance
We work with Campbell Irvine in the UK who has put together a new Travel Insurance Policy which covers travel and medical issues relating to Covid-19 or other pandemics, including cancellation and curtailment cover. Full details on this insurance will be available for anyone thinking of travelling from early July onwards. Travellers travelling with Dragoman, must have proof of an insurance policy covering Covid, including medical, repatriation, quarantine, cancellation and curtailment cover.
Travellers can transfer an existing booking without charge up to 28 days before departure. Exceptions will be any trips requiring permits (56 days for W Walk or Inca Trail and for Gorilla trips etc). This is limited to transfers to trips in 2020 and 2021.
Later Balance Due Date
Travellers do not need to pay their balance until 28 days before departure. Exceptions will be any trips requiring permits (56 days for W Walk or Inca Trail and for gorilla etc). This is limited to trips in 2020 and 2021.
If travellers cancel their trip before Balance Due Date, the deposit can be transferred to another available trip of their choice. This does not apply immediately to trips with permits, W Walk, Inca Trail or Gorilla trips, but these will be reviewed on a case by case basis to see whether we are able to transfer the permits to later dates. This is limited to transfers to trips in 2020 and 2021.
If a trip is cancelled by the client on or before the Balance Due Date, then there is loss of the deposit unless another trip is booked immediately under our Flexible Deposit Scheme. From the balance due date onwards, cancellation charges will be 100%. Again, this is limited to 2020 and 2021 departures.
We are honouring 2020 Prices including all Discounts
For those who would like to transfer their trip to a 2021 departure, we will honour the 2020 price including any discount that they may have received.
As the Pandemic gathered pace, Dragoman entered a phase of hibernation; our white and orange trucks were all safely parked up, our crew and clients brought back from destinations all over the world and a skeleton team set up to work remotely. This hibernation was a prudent way of getting through the crisis. Thankfully, we came into it in a strong financial position and we have been lucky that many of our fantastic clients have been happy to transfer onto future departures, making it possible begin our re-emergence.
We are confident that “where there’s a wheel, there's a way!” and we are so excited to get going again.
In terms of operations, we are offering a reduced version of our programme for now. This will be across all three continents in what remains of 2020 but we hope to expand back up to near full strength by the end of 2021. If you are booked on a trip in 2020, don’t despair, as we are finally seeing some green shoots of recovery beginning to emerge and many countries are seeking ways of encouraging visitors back. For example, we are very excited to announce that we have launched a new programme through Turkey in September and October which should see us able to run Georgia and Turkey programmes right through to November.
Transferring to Future Departures And Making New Bookings
We are contacting all those who are booked onto trips where balances are due soon, to talk through all the options. Things are constantly changing and so we are doing this on an individual trip basis. As you can imagine, this is keeping a small team extremely busy, and so your patience is very much appreciated. However if you do need to contact us, please do so by emailing us on firstname.lastname@example.org
Safe Travel & Covid Insurance
We have reviewed all our health and safety procedures to ensure that we are able to operate as safely as possible. We will ensure that we follow all the guidance to enable us to minimise the risk. We are adopting a code of conduct in order to travel safely and crucially now have travel insurance available that covers not just medical and repatriation, but also trip cancellation and curtailment cover.
Like virtually all other operators who get through this crisis, we have to become a smaller organisation to begin with. We are deeply saddened to have lost some of our really valuable colleagues, both at our HQ and out on the road. This is an immensely hard situation, because at Dragoman, our team are not just staff or crew; we are all good friends and part of a true Dragoman family. We are hoping however, that this is not a permanent parting of the ways and that as soon as we are able we will get back up to full strength again.
It has also meant that, for the time being, we have had to temporarily close our sales base in Australia. For the next six to twelve months, our UK HQ will service Australia, New Zealand, as well as, Europe and North America. So wherever you are in the world you will be able to contact us at:
Phone UK: +44 1728 861133
Or check out our full contact details page on our website.
Take care and let’s look forward to getting those wheels rolling.
All the best
Charlie Hopkinson and George Durie